“Using Talk helps us constantly improve our customer service.” BETTER SUPPORT WITH ZENDESK TALK: BRAYOLA Brayola is an online marketplace that matches Communications and Customer Service, said. up before the team could respond, revealing women with the perfect bra by allowing them “When you hear a voice at the other end of where the team is performing well and where to share the details of their favorite bras with the line that genuinely wants to help you, it it can do better. Automatic call recording each other privately. For their team, phone takes the edge off of the frustration and gives provides further opportunity for analyzing support is strategically important—for both us a chance to explain the process.” which approaches are most effective, and for the satisfaction it provides customers and the coaching both old and new team members on insights it provides the company. With Zendesk Talk, agents can see at a glance the best way to handle different issues. if a caller has any other tickets, and if they are “Nine times out of ten, if there’s a problem it’s open or closed. Plus, dashboards show how “Using Talk helps us constantly improve our better to have a personal interaction with the many calls the team is handling, how many customer service.” Abrams said. customer,” Fiona Adams, Brayola’s Director of people are on hold, and how many have hung