GETTING STARTED WITH ZENDESK TALK 10 GOAL 3: IMPROVING Put information at the OPERATIONAL EFFICIENCIES agent’s fingertips Although we hate to think about The time that agents spend looking for compromising the customer experience information to help their customers adds to minimize costs, sometimes the reality up. Upload your customer phone numbers is that teams are trying to do more with into Zendesk Support (details here) so less. The good news is that by moving that agents know exactly who is calling to Zendesk Talk you’re already taking a and can see any prior communication with big step towards saving your team time that customer. When known customers and money. Zendesk Talk is much less call, the automatic screen pop-up includes expensive than traditional call center vital customer information, so agents don’t solutions and allows agents to be more need to spend time identifying the caller efficient by managing all their channels or asking repetitive questions. Plus, use in one place. Here are a few tips to keep your Zendesk internal knowledge base in mind as your team sets out to reduce or other helpful apps that make it easy for your phone support overhead with your agents to get access to the customer, Zendesk Talk: product, or troubleshooting information without making callers wait.