GETTING STARTED WITH ZENDESK TALK 18 In addition to locale, you might want to weeks for the number porting process THE BENEFITS OF LOCAL PHONE consider offering multiple phone numbers in the US, longer in other countries. This NUMBERS: TAQUILLA for different types of customers or service support article on porting numbers into issues. It might make sense to provide Zendesk Talk provides the details you your most important customers with a need. phone number that will escalate them to a special group of agents. The “Measuring Porting your number in five easy steps: Zendesk Talk customer Taquilla, a and Improving” section of this ebook Brazilian online shoes retailer based in provides insight into how to determine if 1. Get up and running on a new Zendesk Belo Horizonte, wants their customers this is even necessary. Talk phone number. nationwide to know that their service team is readily available. They decided to IF YOUR ORGANIZATION DOES 2. When you are ready, forward calls offer local phone numbers for the states HAVE A PHONE NUMBER from your existing number to your new of São Paulo, Rio de Janeiro, Parana and Zendesk Talk number. Distrito Federal. It is less expensive for You have two options for using your their customers to call local numbers, and gives the impression that the small retailer existing phone number with Zendesk Talk: 3. Submit your port request to Zendesk is accessible nationwide. porting or forwarding. support and your existing provider. The ease of contact—plus the reassuring Porting 4. When notified, configure your existing sense of proximity—helped Taquilla boost revenue by 50%. Zendesk Talk not only number in Talk before it ports. makes it easy for their agents to manage Zendesk supports “porting” (moving a these multiple phone numbers, but the phone number from an existing provider You’re done! Seamless transition. lower price point and increased agent to Zendesk Talk) for a number of countries productivity helped the team reduce (see a full list here). Be sure to budget four telephony costs by 30%.