GETTING STARTED WITH ZENDESK TALK 17 IF YOUR ORGANIZATION it. Plus, it provides the opportunity to snag DOESN’T YET HAVE A PHONE a vanity phone number that is easy to NUMBER remember and indicative of your brand. Zendesk Talk offers phone numbers for A local number might make more sense 40+ countries, including toll-free, local if customers are calling from one or more and national numbers. Here is a full list of specific locations. In addition to costing number types and countries. less than a toll-free number, a local number is just that: local. It might help There are several factors to consider build a human connection between you when choosing a new number: and your customers. Where are my customers? How many phone numbers do I need? Answering this question will provide clarity around the toll-free vs. local number This will vary business to business. You debate. might find that customers living in specific, high-concentration areas prefer local A global or even national customer numbers, in which case you would provide base might be better served by a toll- a local phone number for each. However free number. Offering toll-free numbers for customers who live outside of those can signal to your customers that you’re areas, it might make sense to also provide committed to providing great phone a toll-free number. service and not expecting them to pay for