GETTING STARTED WITH ZENDESK TALK 1414 Here are five easy steps that you (or Configure your router with open whoever manages your network and IT) ports and QoS (quality of service) will need to follow before you get started: enabled Check your connection and Make sure your router has the required bandwidth ports open. With your router’s QoS, prioritize these ports or the IP address First things first: you’ll need a strong of the computer(s) making and receiving and stable Internet connection. Wireless calls. Two different ports are required network connections can work, but a to meet two different needs (learn more hardwired connection to your network here): will provide optimal results. A call over Talk requires at least 80 kbps (kilobits per • Transmission control protocol (TCP) second) per session, and we recommend for call initiation 500 kbps to provide leeway for other • User datagram protocol (UDP) for A call over Talk requires at network connectivity needs. Concurrent the audio component of the call least 80 kbps per session, network activity, like streaming media or and we recommend 500 kbps transferring files, can impact call quality, to provide leeway for other so a dedicated network for your calls will network connectivity needs. provide best results.