GETTING STARTED WITH ZENDESK TALK 5 GOAL 1: INTRODUCING Introduce your phone number PHONE SUPPORT gradually We talk to lots of companies that start Displaying a phone number prominently with email only support, but eventually on your website can increase credibility find that it’s important to provide their with customers and assure them that customers with a way to contact them help is just a phone call away, but it might over the phone. In fact, we spoke with be better to slowly “ease into” phone one fast-growing e-commerce company support by strategically sharing your with resourceful customers so eager phone number. DonorsChoose.org, a to speak with someone for support leading nonprofit, first started out with that they uncovered the CEO’s cell phone support by sharing their support phone number on a financial filing and line only with their high-value donors. You published it online for others to call. can also put a support number on the specific sections of your help center that If your goal is to introduce phone cover subjects you know customers may support in a way that’s minimally need to talk through. disruptive to your current support operations, here are a few tips: