48 CHAPTER SEVEN Conclusion We hope this guide has given you everything you need to kick off and optimize a thriving phone support effort, one that runs efficiently and meets your customers’ needs. We’ll leave you with one key takeaway: improving phone support is an ongoing endeavour. The longer you offer it to your customers, the more experience and data you’ll have at your disposal to improve. Zendesk is here to help you every step of the way. Learn more at: www.zendesk.com/talk