GETTING STARTED WITH ZENDESK TALK 3 Introduction Even in the age of email, social media, and they use to manage all other customer whatever new channel is just around the conversations. Easy to set up and use, corner, customers still prefer to use the Zendesk Talk helps organizations boost phone for communicating with companies. agent productivity, improve cross-channel Whether it’s to resolve complex support reporting, reduce costs, and—most issues or to receive personalized service, importantly—improve the customer many people appreciate companies that experience. make the investment in providing quality support over the phone. This ebook is designed to help you successfully implement Zendesk Talk. Zendesk Talk is cloud-based call It includes high-level guidance, as well center software that helps companies as best practice tips, to ensure you and provide more personal, productive your team can provide—and continue to phone support. It’s built right into the improve—great phone support for your Zendesk multichannel support ticketing customers. solution, allowing teams to deliver phone support from the same platform